The terms that apply when you use servanda.no and the Servanda platform: Portfolio Screen, Risk report and Due diligence.
The Servanda platform and the services described on servanda.no are provided by Servanda AS org. no. 934 118 642, StartupLab, Gaustadalléen 21, 0349 Oslo, Norway (“Servanda”, “we”, “us”). You can reach us at contact@servanda.no.
These Terms of Service (“Terms”) govern your use of the website servanda.no, the Servanda platform and the services we deliver through it: Portfolio Screen, Risk report and Due diligence (together, the “Services”). By creating an account, approving a quote or otherwise using the Services, you accept these Terms on behalf of the company you represent (“you”, the “Client”).
Where a quote, order confirmation or separate written agreement contains terms that deviate from these Terms, the specific agreement takes precedence for that engagement. Our Privacy Policy and, where applicable, our Data Processing Agreement form part of the agreement between us.
The Services are intended for funds, property companies, investors, advisors and other professional parties in commercial real estate. They are not offered to consumers. By using the Services you confirm that you act in the course of a business and that you are authorised to bind the company you represent.
Servanda’s software reads the documents you upload, structures the data room and cross-checks its contents against laws, regulations and public registries. Depending on the engagement, we deliver:
Expert validation is carried out by independent professional partners (for example law firms, technical or environmental consultancies) that you choose from our partner network or nominate yourself. The validating partner acts under its own engagement terms, professional rules and professional liability insurance. Unless we expressly agree otherwise in writing, Servanda does not itself provide legal, tax, technical or investment advice.
The scope, timeline, depth and any exclusions of an engagement are set out in the quote you approve.
Every engagement is priced as a fixed fee, quoted in writing and approved by you before work begins. Where we offer an initial Portfolio Screen at our cost, this is stated in the quote or on the website and creates no obligation to purchase further Services.
Unless the quote says otherwise, fees are stated in Norwegian kroner (NOK) or euro (EUR) exclusive of VAT, are invoiced on delivery of the report, and are payable within 14 days of the invoice date. Late payment accrues interest in accordance with the Norwegian Act relating to Interest on Overdue Payments (forsinkelsesrenteloven). Fees payable to a validating partner are included in our quote and invoiced by Servanda; the partner does not invoice you separately.
If the scope changes materially after approval (for example because the data room grows substantially or you add properties), we will issue a revised quote for your approval before continuing.
You are responsible for the documents and information you provide. In particular, you undertake that:
Each party will keep the other party’s confidential information secret and use it only for the purposes of the engagement. Your documents, the data room contents and the reports we deliver are your confidential information. We disclose them only to the validating partner you have chosen, to sub-processors that we need in order to deliver the Services (see the Privacy Policy) and where required by law. This obligation survives the end of the engagement.
We may state that you are a customer of Servanda and, with your prior written approval, describe an engagement as a reference case.
Documents you upload are stored encrypted and processed within the EU/EEA in a dedicated, single-tenant environment. They are used to analyse your deal and for nothing else; we do not use your documents to train models. Documents are deleted at the end of the engagement or earlier on your request, as described in the Privacy Policy.
Where the documents contain personal data, we process it on your behalf and on your instructions as a data processor under a Data Processing Agreement that is available on request and forms part of these Terms.
You retain all rights in the documents and data you provide. On payment of the fee you receive a perpetual, non-exclusive right to use the report and its findings for your own business purposes, including sharing it with your advisors, financiers, co-investors and counterparties in the relevant transaction.
Servanda retains all rights in the platform, software, models, methods, templates, report structures and know-how, including improvements developed in the course of an engagement. Nothing in these Terms transfers any such rights to you. Servanda’s name and logo may not be used without our prior written consent.
Reports are prepared on the basis of the documents you make available and the public registries and legal sources accessible to us at the time of delivery. Every finding is cited to its source so that it can be verified. A report is a decision-support tool: it does not replace your own assessment, and it is not a recommendation to buy, hold or sell any asset.
We cannot guarantee that a data room is complete, that public registries are correct and up to date, or that a report identifies every risk associated with a property. Where a report has been validated and signed by a domain expert, the expert’s professional responsibility for the conclusions is governed by the partner’s engagement terms.
Servanda’s total aggregate liability arising out of or in connection with an engagement, whether in contract, tort or otherwise, is limited to the fees paid by you for that engagement. Servanda is not liable for indirect or consequential loss, including loss of profit, loss of a transaction, loss of data or reputational loss.
These limitations do not apply to liability for gross negligence or wilful misconduct, or to any liability that cannot be limited under mandatory law. The liability of a validating partner is governed by that partner’s own terms and is not limited or extended by these Terms.
An engagement runs until the report has been delivered and paid for. An ongoing account for deal flow may be terminated by either party with 30 days’ written notice; engagements that have already been approved are completed and invoiced as agreed unless we agree otherwise.
We may suspend or terminate access to the platform with immediate effect if you are in material breach of these Terms, fail to pay an undisputed invoice within 30 days of a reminder, or become insolvent. Sections 7 to 11 and 14 survive termination.
We may update these Terms from time to time. The current version is always available at servanda.no/terms.html with the date of the last update. Material changes are notified to account holders by email at least 30 days before they take effect. Engagements already approved are governed by the version in force when the quote was approved.
These Terms and any dispute arising out of them are governed by Norwegian law. The parties will first seek to resolve any dispute through good-faith negotiation. Failing that, the Oslo District Court (Oslo tingrett) has exclusive jurisdiction.
Servanda AS org. no. 934 118 642
StartupLab, Gaustadalléen 21, 0349 Oslo, Norway